Frequently Asked Questions

What are your business hours?

Monday to Friday 9am – 5pm

Public Holidays – We are lounging in our D&F PJ’s, feel free to send us an email.

Can I pay via EFT?

Yes. Our payment gateway does facilitate for EFT payments. On checkout you will be prompted and taken to where you can choose your preferred payment option.

What do I do with an out of Stock Item?

Should an item be out of stock, and can no longer be sourced, we will communicate with you, and discuss alternatives inclusive of full refund if this is what you so choose.

How does Pre-Order work?

We are thrilled to provide our clients with the option to pre-order items.  Just click on pre-order and you will be prompted to fill in your details and proceed to the check out.  Please note, no payment is required during at this stage.  Once the pre-order is placed, you will receive an email confirmation.  As soon as stock arrives, we will send you an email requesting payment.  Once order and payment is processed, the goods will be released and delivered to your doorstep.

What do I need to do to cancel an order?

You have the right to cancel a sale of Goods, within 7 days of taking delivery of the Goods, provided that you notify Daddy & Fox of such cancellation in writing to customerservice@daddyandfox.com within this period.

Where do you ship?

We currently have free delivery within the borders of The Republic of South Africa. We are working hard to extend our shipping reach internationally. We’ll let you know as soon as we can.

When can I expect my order to arrive?

Stock permitting and subject to receipt of payment, all orders are usually dispatched within 7 working days from date of order, during normal working hours, and handed to the Courier company for delivery, to arrive with Customers in South Africa within 3-5 working days.  Unless otherwise specified, delivery is free.  For very remote areas not serviced by the Standard Courier service, Daddy & Fox will deliver via Post Office, or the nearest town to the Customer that is accessible by our designated couriers within their normal routes.  If delivery is requested to very remote areas, a surcharge will be applied for the Customer’s account – we will inform you if this is the case.

If you can’t wait that long, e.g. if you need your sleepwear to be urgently delivered to a hospital/nursing home or to a physical address via overnight express, please let us know at customerservice@daddyandfox.com and we will gladly request a quotation on your behalf for express delivery.

What happens when I’m not in when you try to deliver?

When you order, you can specify a time for your parcel delivery. Please fill in special request e.g. delivery time on the check out page, under “Shipping Address” in the “Order Notes” field. Our designated couriers will try their best to accommodate your request. If there is no one to receive the order, the courier will contact you to make alternative delivery arrangements. Kindly ensure that you furnish the correct mobile number so that our couriers can contact you directly.

What is your return Policy?

You may return any item of the Goods within 21 days of receipt for refund or exchange as long as those items are undamaged, unwashed, unworn (except for the purposes of trying on) and with the original tags attached, provided that this period may be shorter for sale items.

If you are not entirely satisfied due to sizing issues, or you had something else in mind, drop us a mail at customerservice@daddyandfox.com or call us on 0861 999 624; fill in the return slip which will be emailed to you and we will arrange for the collection of the goods by our designated courier. We will either replace or refund the product, depending on the circumstance, within 2 business days of receipt of the package at our warehouse. Kindly note we only accept exchanges for like items in a different size and/or colour.

What do I do if I have received something I didn’t order?

You may return any item of the Goods within 21 days of receipt for refund or exchange as long as those items are undamaged, unwashed, unworn (except for the purposes of trying on) and with the original tags attached, provided that this period may be shorter for sale items.

Can I exchange an item for a different style?

Kindly note we only accept exchanges for like items in a different size and/or colour.

How do I buy a gift voucher for a friend?

When buying a voucher for a friend, select the voucher value you require. Click on add to bag. Select view bag, this will take you to your shopping bag where you can check your items and see that all is correct. If you are happy with your selection, you can proceed to check out. Once directed to this page you will be required to fill in your details, as you are the purchaser. As you proceed, below terms and conditions you will see the section called Store Credit Receiver details. Here you can select Gift store credit to someone else. Once you have clicked this option you are able to enter the email address of the recipient and a personal message.

I have never shopped online before, what do I do?

Breathe.  Call us on 0861 999 624 and we will hold your virtual hand and take you through the process step by step.

 

Free delivery on all orders.